Nov 27, 2008 hello everyone, i have a wd 500gb external hard drive that is not being recognized by my computer anymore. Follow the tutorial in this article to fix the issue and recover lost data from not showing upnot working wd hdd without data loss. Sep 26, 2016 wd my book external drive not working posted in external hardware. Mar 14, 2011 western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap.
If the wd external hard drive shows as unrecognized, go to the drivers tab and deleteuninstall the driver. Our datacentric solutions are comprised of the western digital, gtechnology, sandisk, upthere and wd brands. Ive tested and swapped the usb cable and power output, checked on a different computer and looked at disk utility, all with no luck. How to solve my wd hard drive not recognized in windows 10. My book essential hard drive is not recognized by windows. Western digital offers an expansive portfolio of technologies, storage devices, systems and solutions for businesses and consumers alike. Go to sidebar tab, tick external disks under devices to show your wd my passport hard drive for mac in finder. Your product includes 30 days of free telephone support during the warranty period. Western digitals mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it. Connects to a usb hard drive for additional storage. Western digital my book problem question and answer dti data. How i rescued my data from a 3tb wd my book external hard. Fix wd my passport for mac not showing upnot working on mac. How i rescued my data from a 3tb wd my book external hard drive.
My book drive, with the wd backup, wd drive utilities, and wd security software. Available in various editions from essential, to premium to world edition. My book essential hard drive is not recognized by windows 7. This faq is taken from answer id 1164 in wds knowlege base. The external hard drive with massive storage capacity. Just plug it in and save your valuable data, music, photos, and movies. After having owned a external hd drive from wd that died without reason i again have a problem with the wd. Wd elements 2tb external hard drive blinking light problem. Western digital my book problem question and answer dti. Western digital wd my book wdbfjk0020hbknesn 2 tb usb 3. Any one of those things could have failed to produce the results you are seeing. The wd my passport for mac is not showing up in finder nor in disk utility.
There are many things included in the package of wd my book portable backup drive. Fix wd external hard drive not recognizedworking with light on. Disk drive format your my book drive is formatted as a single exfat partition for compatibility with all updated windows and mac operating systems. Plugged it into a switch and its not being recognised at all, even downloaded the wd cd with the drivers and the detection tool doesnt see it either. When i want to run smartware it cant find writable partitions.
Wd my book troubleshooting western digital external hard drive is wellknown for its reliability and durability. Western digital external hard drive problem techspot forums. Our latest edition features visual, easytouse, automatic, continuous backup software and drive lock security protection. Wd hard drive wont open 20 posts started 8 years ago by walde. The cable is working, but the driver is not working despite showing the light of that hdd. The hard drive hasnt fallen down or been physically damaged in any way. You can follow belowoffered methods to get problems fixed right now. Equipped with wd backup software for windows and apple time machine compatibility for mac, the my book desktop hard drive can back up your photos, videos, music, and documents.
Western digital my book home edition user manual pdf. I have a wd 500gb external hard drive that is not being recognized by my computer anymore. When i plug the usb cable in, windows recognizes that the device is there, and says that it has installed the approapriate software for the device and it is ready to use. Physical description as shown in figure 2, the my passport drive has. Update wd external hard drive driver to make it work. Page 1 page 2 compatibility page 3 recording your wd product information page 4 drive format page 5 page 6 connecting the device page 7 page 8 page 9 frequently asked.
Some issues might happen with a wd external hard disk, such as hard drive crash, undetected wd hard drive, bad. Wd my book external drive not working posted in external hardware. If your product is not listed above, please visit the product page. Fix wd external hard drive not workingresponding issue. Reset button restores settings such as the admin user name and password for the device. Fix wd external hard drive not recognizedworking with light. Ok this is the situation every time plug and look that is going to open but would not open and this is a wd one t pleases advices how i can get it. Western digital s mybook drives are very convenient and popular storage options, but if the drive stops working then you might have success by giving it a quick love tap. But nothing can be used repeatedly without any wear and tear. Fix wd external hard drive not workingrecognizedshowing. My wd elements 2tb external hard drive is not working. I added the admin password and created an account called bill. Power port connects the device to an ac adapter and the power outlet. Western digital external hard drive problem wd portable.
Why isnt my wd my book external hard drive being recognized. Ill discuss the western digital my book from the following aspects. Then check out whether the external hard drive shows up in my computer my pc or not. Dont worry if your western digitalwd external hard drive suddenly stops working or cannot be recognized by your pc while the light is blinking. My book duo device, with wd smartware pr o, wd drive utilities, and wd security software usb 3. This drive offers high capacity in a sleek desktop device. My 1tb wd external hard drive is not working on my windows 10 pc and i can do nothing to the drive since it fails to show up in this pc. When i plug the usb cable in, windows recognizes that the device. When i plug them in the driver softward installation runs. Similar to the first two questions i have 2 wd my book usb external hard drives, a 500 gb and a 1 tb. If you want to use the drive with a mac computer, see reformatting the drive on page 35 and troubleshooting on page 39. Hello everyone, i have a wd 500gb external hard drive that is not being recognized by my computer anymore. This 30 day period starts on the date of your first telephone contact with wd technical support.
Wd my book world edition white after building a pc with win 10, ive not had my wd my book world edition used for a good while, decided to plug it in and install the drivers etc. A line of external hard drives by western digital, styled after hardbound books. My book essential edition is a small, elegant, and easytouse usb external hard drive. Feb 07, 2017 recently my 3tb wd my book gave up and would not power on, this is how i managed to rescue all of my 2. I can back everything up back to my hard drive on my desktop if i can get access to the unit.
External storage drive supported cloud service account schedulethe time of day, day of week, and month that you want to run the backup. The backup source can be any internal hard drive, hard drive partition, or any. This time it is the 1tb mybook after i shut down the pc, i disconnected the wd. Feb 14, 2015 forum forum my book world edition white light replace 1tb for 2tb or 4tb. Wd my book world edition white solved windows 10 forums. Before that it was working perfectly on both computers.
I moved all my music, photos and personal files onto this hard drive. Unlike some other people with this problem, my hard drive isnt showing up on my pc windows 7 or my husbands macbook air, and although it has a flashing blue light when plugged in, it isnt making that spinning sound, which has me worried it might be a gonner. The tiny bulb is constantly blinking when plugged in. If it shows up but disappears later, repeat the above steps and go to disk management, change the drive. Problem my book essential 1tb again external drives. Product title wd 3tb my book desktop external hard drive, usb 3. Email support is free for the entire warranty period and our extensive knowledge base is.
Hi guys, i have western digital external hdd 2 tb green that seems to have stopped working. Some reasons why a drive doesnt show up in my computer. Western digital my book troubleshooting, repair, and service manuals. External drive failure wd my book essential 2tb my. My book essential user manual about your wd drive 1 about your wd drive welcome to your my book essential external hard drive, an elegant, highcapacity storage solution for all the chapters of your di gital life. R9000 readyshare does not recognize wd mybook netgear. As shown in figure 2, the my book for mac drive has. If the wd my passport for mac drive is still not showing up in finder or on the desktop, you can see whether it is showing up in disk utility or not. My book essential edition user manual getting started 1 getting started thank you for purchasing this wd product. External drive failure wd my book essential 2tb my workaround. When wd external hard drive, usb or other brands of storage devices are not working or not responding to any operations in your pc, dont worry. When you click start backup after creating a backup plan, the wd backup software. The presence of the additional partion not removeable as per wdc optionally mounted as a virtual cd, holding optional software like the wd sds permitting some other wdc software tp establish a special communications channel scsi between the pc and the hard drive to enable certain features such as password protection, led control, and access to the drives label if applicable. I have used almost 700gb on my hard drive and cant afford to be without out for any period of time for data recovery.
My book duo user manual about your wd storage device 3 kit contents as shown in figure 1, your my book duo device kit includes the following. Problem with my external wd 1tb my passport hard disk. I have tried it on a laptop with windows 7 and on a destop pc with windows xp, it doesnt work. West digital hard drives, such as wd my passport for mac, wd elements, or wd easystore, are trusted by a large number of users to store the massive amounts of photos, videos, and. My passport portable hard drive, with the wd backup, wd security and wd drive utilities software. Your my book drive is formatted as a single ntfs partition for compatibility with all updated windows operating systems.
Also, i have rightclicked on my computer and then the. To get started, choose the western digital brand youd like help with. I bought a western digital my book essential edition 1tb external hard drive in july 09. Wd my book external drive not working external hardware. Recently my 3tb wd my book gave up and would not power on, this is how i managed to rescue all of my 2. My cdrom drives quit working right before i got this. The drive may not be getting enough power to fully spin up and be recognized the data cable may no longer be good the partition on the drive may be damaged or files corrupted the drive itself may have failed troubleshooting your external drive its always best to. If you want to use this drive with a windows system, see reformatting the drive on page 20 and troubleshooting on page 21. Is the wd smartware software compatible with the my book home edition 1tb unit. Password protection the my book drives builtin 256bit aes hardware encryption with wd security tools helps keep your content private and safe. Usually ships within 3 to 4 days make this the year of audible. The power connector, interface port, and a security slot on the back usb 3.
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